FAQs

When will I get my order?

Once we get your order, we will pack it up and get it to the post office within 2-3 business days. Canada Post estimates the following delivery timelines:

  • Within Canada Expedited Mail: 2-8 business days
  • Within the United States of America: *8-21 business days 
  • Internationally: *12+ business days

*This does not include the time your package may be held at customs.

Where are you located?

We are located in Ontario, Canada.

What are the sweatshirts and tees made of?

Our sweatshirts are made from 80% cotton and 20% polyester. Our tees are 100% cotton. Many designs are embroidered and/or have designs added on them using Direct To Film printing. The ink used on our sweatshirt and t-shirt designs are water-based.

How do I make sure I order the right size?

Each garment listing has a size chart for reference. Please use this to guide your decision. For reference, Karen typically wears size small or medium and wears small and medium in both tees and sweaters. For a more oversized feel, she will wear a large tee.

How to do contact you if I have a question?

Please email us at koaandkind@gmail.com or send us a message on the chat feature on our website. 

What is the return policy?

We are unable to accept any returns or exchanges. Please contact us over email (koaandkind@gmail.com) if you have any concerns about your order.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

What are the shipping options?

We use Canada Post as our shipping company. You will get two shipping options upon checkout.

  • Canada: Regular Parcel or Expedited
  • United States: Small Packet USA Air or Tracked Packet USA 
  • United Kingdom & International: Small Packet International Air or Tracked Packet International

What are the international taxes and duties I have to pay?

We are not responsible for any customs fees, taxes or duties. Please check with your local governments on more information about this topic.